References
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Harapnuik, D. (n.d.). Changing vital behaviors. Retrieved from https://luonline.blackboard.com/webapps/blackboard/content/listContent.jsp?course_id=_112845_1&content_id=_2599478_1
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Michigan State University. (n.d.). Organization change management [Hand drawing outline]. Retrieved from https://www.michiganstateuniversityonline.com/resources/leadership/organizational-change-management/#.WRiUQOUrLIU
Patterson, K. (2012). Crucial conversation tools for talking when stakes are high. New York: McGraw-Hill.
T. (2010, November 10). Friedman's Theory of Differentiated Leadership Made Simple. Retrieved from https://www.youtube.com/watch?v=RgdcljNV-Ew